Sales Teleselling

Immediately establish rapport on cold-calls by matching your prospect's voice qualities - tone, pace, and emotion. Matching the emotion, or mood, of your prospect is key. If you begin your call sounding excited when she is not, you will be immedia

The other day I received a call from a telemarketer selling a website "starter kit" for small businesses. If you are reading this right now, then you undoubtedly know that I have a website. Normally, I would quickly get the telemarketer off the li

Sales calls that you control are what all salespeople want. I am a big believer that questioning is the most important skill for sales professionals. In order to stay in control of your sales calls, whether by phone or in person, you need to be th

So you

Almost every day, visitors to my Unlock The Game

Do you want to be a sales champion? There are a few small secrets that will help you achieve these goals.

Commit to your goals. Write down your sales goals for this week, this month, this quarter and this year. I urge you to use specific num

It happens all the time, you hear someone over the telephone and you make a generalization about the person you are speaking with. It may not be fair and it is akin to judging a book by its cover, but it's true nevertheless.

Within 60 seco

Using the telephone as an effective sales and customer service tool begins before you ever pick up the receiver to answer the telephone or make an appointment or sales call. When you reach for a ringing telephone, you need to put a smile on our fa

I had to really look at things a little different when I started calling people. Now I am not a telemarketer. I call people only when they request it.

The problem is, they usually don

I got a confession to make! The little communication device used to scare me to death!

I would pick ip up and dial a prospect and when the phone rings my heart would start pounding wishing that the recipient does, to pick the phone up. Wh