Customer Service

Those of us in home based and small businesses are in effect selling our product. So becoming an effective salesperson is very important. Remember, however, that selling is not the only thing you do. Don

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If you have integrity, nothing else matters. If you don

Wherever you turn these days you

With all of the calendars and PDA's and lists I make I recently did a really dumb thing. I forgot my best friend's birthday and her anniversary. Both special days are back to back and I forgot both of them. After being friends for twenty years I f

The other day a reporter call to interview me on the

1. Hire people who have a service attitude. Some people simply enjoy serving others, their organizations, and even their communities. The spirit of service dominates their personality. This attitude of service has nothing to do with money or b

Listening is the #1 communication skill for leadership, selling, customer service, and even romance! The problem is, most of us don

One of the most important questions people ask when they are focused on improving their quantity and quality of business is:

You Never Know Who You